The
right managed security services
provider can bring a host of specialized tools and skills to the table that you
will otherwise lack the budget, resources and time to develop within your own
staff.
So,
would it be good to get outside help? That’s possible. But, before you consider
outsourcing, you have to develop a clear idea of what kind of help you need in
the first place.
Take
note that you are not yet prepared for outsourcing if:
- You have no idea
exactly what you want to secure.
- You cannot
clearly articulate your goal or problem.
- There is no one
board that can actively manage and own the relationship.
The
most suitable approach to outsourcing your needs calls for plenty of advance
planning and careful forethought. To help you out, below are some useful tips
to guide you with your decision making process to and help you in an effective
screening of managed security services providers before you make things
official.
Top 10 Criteria to Help You Hire the Right MSSP
- Inquire whether
they have worked with comparable businesses or organizations which are
similar to yours in size, industry or stage.
- Ask for
references.
- Make sure that
all responsibilities and requirements are properly documented in the
service level agreements or statements of work.
- Review their
policies, procedures and standards with care.
- Try to know who
on their side will own your account as well as the level of interaction
that you will have. You wouldn’t want to be in partnership and expect
access to the Principal only to know later on that this is not really the
case.
- Have a clear
understanding of the necessary kind of access to the internal resources
and ensure that you got everything available before they come on the first
day.
- Set clear
milestones as well as deliveries in order to checkpoint the progress
against SLA during the process.
- Understand
reseller agreements put in place, if there are any.
- Have a good exit
strategy when and if you want to stop hiring their services.
- Have a clear
understand of the provider’s financials. The last thing you want is a
company with poor financial position that will say yes to everything just
because they are in dire need of work.
Commitment is a Must When Outsourcing Security
Managed security services
provider can be excellent partners for companies that want to further boost
their security. However, you have to keep in mind that there is simply no one
outside your business that will value it in the same way that you do. Should a
security incident takes place, it is your name that will be flashed in the news
and not the name of the provider. This is the reason why you have to be careful
in choosing your partners. Just like any other serious relationships in life.
to succeed, you have to invest lots of open discussion for you to establish
confidence, clarity and trust.
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